The Cord Cutter Blog

Remote customer service teams and technology

[fa icon="calendar'] Oct 24, 2016 8:01:04 PM / by Ryan

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With Customer service teams working from offices, shared work spaces, and from home in order for companies to get the best talent into their organization, technology needs to be flexible enough to support remote teams while offering outstanding customer service.  This includes queueing and unique routing workflows.  Skill based routing also becomes especially important.  Studies are showing that in order for a customer to have an excellent experience, they expect a customer service agent to answer the call in under 3 minutes!  What happens if that call is stuck in a queue that's not being answered for the next 3 hours?

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AcceptVoice now partnering with Top Sales Advisor

[fa icon="calendar'] Oct 24, 2016 6:37:31 AM / by Ryan

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We're excited to announce that AcceptVoice now partnering with Top Sales Advisor (TSA), a sales and marketing consulting company specializing in rep coaching, sales development, sales and marketing alignment, and sales operations.  
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Convincing my boss to switch to a cloud PBX phone system in Methuen Massachusetts

[fa icon="calendar'] Oct 19, 2016 9:33:44 AM / by Ryan

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When you're thinking, "Convincing my boss to switch to a cloud PBX phone system in Methuen Massachusetts is such a hassle" don't worry - we've got some material in this blog post and for download that will help you fight that battle.

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Business phone system consulting in Methuen Massachusetts

[fa icon="calendar'] Oct 18, 2016 9:41:15 PM / by Ryan

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If you're beginning the process of evaluating business phone systems to help your business, you may naturally start looking for help.  If you're in the Merrimack Valley, often times you'll want to find a business phone sustem consulting firm in Methuen Massachusetts, which is centrally located.  A local, informative, and consultative business-mided person who can intelligently help you make the right technology decisions for your business.

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VoIP Mastery vs. NoJitterVoIP

[fa icon="calendar'] Oct 18, 2016 9:07:36 PM / by Ryan

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If you've narrowed it down to VoIP Mastery vs. NoJitterVoIP, you've probably figured out that there are pros and cons to both.  This is true.  However, there are some interesting things to consider as you take a look at these two companies.  We've included an easy reference guide to download at the end of this post.

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The Pros and Cons of Hosted PBX phone systems

[fa icon="calendar'] Oct 18, 2016 1:39:26 PM / by Ryan

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Depending on your company’s situation, there are a many pros and cons of hosted PBX phone systems.  For the purposes of this post, we’re going to go over the typical pros and cons that apply to the vast majority of businesses and IT departments.  If you’d like to get into the weeds with your specific business, let us know!

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Tips for setting up a calling queue for remote customer service team members in the 978 area code

[fa icon="calendar'] Oct 17, 2016 8:59:59 PM / by Ryan

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As more and more customer service teams are working remotely, it's important to ensure they have the tools they need to be even more productive than they were in the office.  As customer service reps become more specialized, product focused, or territory based, it becomes increasingly important to have a call center system that will allow for flexible, rule-based settings.  This allows for performance based call routing, skill-based call routing for specific problems a customer may be having, and queueing systems for VIP clients.  

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SaaS Business Consultant in Methuen Massachusetts

[fa icon="calendar'] Oct 17, 2016 12:40:27 PM / by Ryan

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If you're beginning the process of evaluating cloud-based tools to help your business, you may naturally start looking for help.  If you're in the Merrimack Valley, often times you'll want to find a SaaS Business Consultant in Methuen Massachusetts.  A local, informative, and consultative business-mided person who can intelligently help you make the right technology decisions for your business.

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The Best Cloud Based Business Phone System in Methuen Massachusetts

[fa icon="calendar'] Oct 17, 2016 7:58:38 AM / by Ryan

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If you're searching for the best cloud based business phone system in Methuen, Massachusetts, you know that the options are seemingly endless.
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The Pros and Cons of a Cloud PBX phone system

[fa icon="calendar'] Oct 6, 2016 7:40:19 AM / by Ryan

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Depending on your company’s situation, there are a myriad of pros and cons to deploying a cloud or hosted PBX phone system.  For the purposes of this post, we’re going to go over the typical pros and cons that apply to the vast majority of businesses and IT departments.  If you’d like to get into the weeds with your specific business, let us know!

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